We
are anxious to know that all the various elements of the travel we have arranged
for you are to your entire satisfaction. Should anything be otherwise, we would
wish to raise the complaint with the relevant supplier. Please be kind enough to
complete the following questionnaire and fax it back to us as soon as possible
after you return from your trip.
NAME:...........................................................
IBT
FILE NUMBER:..............
DATE:......../........./...........
AIR
TRAVEL
Please
advise on a scale a-d ( a = perfect, d
= unsatisfactory ) the following:
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Sector 1 |
Sector 2 |
Sector 3 |
Sector 4 |
Sector 5 |
Sector 6 |
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Check-in efficiency |
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Punctuality
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Seat allocation
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Catering
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In-flight Service
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HOTEL(S)
Please
advise on a scale a-d ( a = perfect, d
= unsatisfactory ) the following:
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Hotel 1 |
Hotel 2
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Hotel 3
|
Hotel 4
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Check-in procedure
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Housekeeping
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Catering
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Room allocation
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Check-out procedure
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AIRPORT
CHAUFFER PARKING
Please
advise on a scale a-d ( a = perfect, d
= unsatisfactory ) the following:
CAR
HIRE
Please
advise on a scale a-d ( a = perfect, d
= unsatisfactory ) the following:
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1st location |
2nd location |
3rd location |
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Pick-up arrangements |
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Car cleanliness
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Reliability |
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Return arrangements |
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If
you have answered with a "d" in any case above or if any other facet
of your arrangements fell below your expectations, please add your comments with
enough detail to enable IBT to take up the matter with the supplier(s)
concerned. Please continue overleaf if necessary.
