Welcome to International Business Travel
We offer a very personal service to our valued Business House Clients.
The level of "Service" we expect our staff to provide is extremely
high and it follows that such service must be "Personal" to achieve
savings of your time and travel costs.
"..............Service"
There are a minimum of two members of staff who will always be the point of
contact at this office and who will quickly build up a good business
relationship with the travel buyers in your organisation.
These members of staff are IATA trained and certified Business Travel
Consultants who have proved themselves reliable and innovative over a period of
years.
An "out of hours" telephone number will enable you to make contact
in an emergency with one of the specialist qualified member of staff, 24 hours
per day, if you choose to utilise this service.
"...............Personal"
A Customer Profile for each of your regular travellers will be researched
(with your help) to enable us to anticipate each client's requirements in terms
of class of travel, smoking or non-smoking, favourite seat numbers, hotel grade,
hire car group, special meal requirements when flying etc.
We appreciate feedback from all our Business Travellers and encourage them on
their return to complete and fax back our "De-brief
questionnaire". This information will be used to identify any
shortcomings, however trivial, in any element of the travel arrangements
completed.
